- PSPGOV405B - Provide input to change processes
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPGOV405B Mapping and Delivery Guide
Provide input to change processes
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | PSPGOV405B - Provide input to change processes |
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Description | This unit covers understanding the reasons for change and initiating specific changes related to the work unit. It includes suggesting options and opportunities for change, encouraging commitment to workplace change, monitoring and evaluating change and dealing with ambiguity in the change process.In practice, providing input to change may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, applying government processes, gathering and analysing information, using resources, etc. This is one of 6 units of competency in the Working in Government and Management Competency Fields that deal with change. Related units are:PSPGOV205B Participate in workplace changePSPGOV306B Implement changePSPGOV514A Facilitate changePSPMNGT604B Manage changePSPMNGT703A Lead and influence changeNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Not applicable. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field | Working in Government. |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Suggest options and opportunities for change |
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Element: Encourage commitment to workplace change |
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Element: Monitor and evaluate change |
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Element: Deal with ambiguities in the change process |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package. | |
Units to be assessed together | Pre Co Co PSPETHC401A Uphold and support the values and principles of public service PSPGOV406B Gather and analyse information PSPGOV408A Value diversity PSPGOV411A Deal with conflict PSPGOV412A Use advanced workplace communication strategies PSPGOV414A Provide workplace mentoring PSPGOV416A Monitor performance and provide feedback PSPGOV418A Develop internal and external networks PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector |
Overview of evidence requirements | In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms: the knowledge requirements of this unit the skill requirements of this unit application of Employability Skills as they relate to this unit provision of input to change in a range of (3 or more) contexts (or occasions, over time) |
Resources required to carry out assessment | These resources include: legislation, policy, procedures and protocols relating to the public sector environment a range of change management models and their application case studies and workplace scenarios to capture the range of situations likely to be encountered when providing input to change processes |
Where and how to assess evidence | Valid assessment of this unit requires: a workplace environment, or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when providing input to change processes, including coping with difficulties, irregularities and breakdowns in routine provision of input to change in a range of (3 or more) contexts (or occasions, over time) Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as: people with disabilities people from culturally and linguistically diverse backgrounds Aboriginal and Torres Strait Islander people women young people older people people in rural and remote locations. Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of: case studies portfolios projects questioning scenarios authenticated evidence from the workplace and/or training courses |
For consistency of assessment | Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This section describes the essential skills and knowledge and their level, required for this unit. |
Skill requirements Look for evidence that confirms skills in: communicating with a diverse range of individuals at different levels in the organisation applying problem solving strategies in the context of managing ambiguity and change working in teams applying monitoring and observation methods giving and receiving feedback, including 'managing upwards' responding to diversity, including gender and disability |
Knowledge requirements Look for evidence that confirms knowledge and understanding of: legislation, policy and procedures relating to public sector workplaces a range of change management models and their application to the work environment organisational structure and culture the nature of change and its effects in the workplace, including occupational health and safety issues such as workplace stress group dynamics emotional intelligence equal employment opportunity, equity and diversity principles |
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here. | |
Risk factors may include: | disturbances to workflow confusion/loss of confidence budget constraints supplier problems product/service delivery problems time delays ineffective communication lack of participation/buy in of staff in workplace change leading to resistance and conflict |
Change may include: | imposed change self-initiated change implementation of new work practices legislative change changes in the machinery of government organisational restructuring technology transfer to the workplace changing work practices and procedures staffing changes shared services environment |
Legislation, policy and procedures may include: | Commonwealth and State/Territory legislation government policy public sector code of ethics national standards the organisation's policies and practices environmental or sustainability practices organisational code of conduct |
Stakeholders may include: | all those individuals and groups both inside and outside the organisation that have some direct interest in the organisation's behaviour, actions, products and services, including: employees at all levels of the organisation clients other public sector organisations community organisations private sector organisations union and association representatives boards of management government Ministers |
Evidence and information may include: | client surveys employee satisfaction feedback industrial disputes supplier feedback productivity/efficiency measures cost savings |
Negotiation may include: | assertiveness collaboration solution designing confidence building conflict reduction stress management empathising techniques such as: speaking skills presentation techniques effective listening questioning techniques verbal and non-verbal communication using personal attributes culturally appropriate strategies constructive feedback issues identification exploring options identifying areas of agreement recording agreements. clarifying restating position summarising progress deferring decision preparing a compromise using a mediator/third party |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
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The need for change in work practice within the work unit is identified, suggestions sought and options devised. | |||
Options and opportunities for change are suggested to improve efficiency and effectiveness of the workgroup and the work environment. | |||
The broader workplace context, including future trends, is taken into account in suggestions for change. | |||
Risk factors affecting change are analysed to identify possible constraints. | |||
Positive encouragement is provided to implement workplace change. | |||
The needs and viewpoints of individuals are identified and considered when implementing change. | |||
Communication strategies are developed and support is provided to colleagues on adjusting to change. | |||
Issues requiring further action are identified and dealt with in accordance with legislation, policy and procedures. | |||
Implementation of change is monitored and feedback on individual and group work practices is prompt and constructive. | |||
Suggestions for improvements made by workgroup members are positively received and acted on where appropriate. | |||
Work activities are evaluated based on feedback from workgroup members and other stakeholders. | |||
Evidence and information is collected on the impact of change, is accurate, relevant and reported according to organisational requirements. | |||
Recommendations for improving methods or techniques to manage change are negotiated in accordance with organisational policy and procedures. | |||
Learning from the implementation of change are identified, shared with others and transferred to other change initiatives. | |||
The need to operate within constraints beyond one's own control is recognised and accepted. | |||
Areas of ambiguity in proposed change are identified. | |||
Options for dealing with ambiguity and criteria for assessing those options are developed and communicated to the workgroup. | |||
Best option is selected, work is undertaken and ambiguity handled in accordance with option determined. | |||
The impact of change and identified related issues are communicated to management as required. |
Forms
Assessment Cover Sheet
PSPGOV405B - Provide input to change processes
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
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Result: Competent Not yet competent
Feedback to student
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Assessment Record Sheet
PSPGOV405B - Provide input to change processes
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
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